1. Information about us
We operate the website www.puppetfactory.co.uk. We are The Puppet Factory UK Limited, a company registered in England and Wales under company registration number 06397629 and with our registered office at 20 Lansdown Close, Banbury, Oxfordshire OX16 9LH, England.
2. Your status
By placing an order through our site, you warrant that:
a. you are legally capable of entering into binding contracts; and
b. you are at least 18 years old.
3. How the contract is formed between you and us
After placing an order, you will receive from us an e-mail acknowledging that we have received your order, and that it is being processed. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products. The contract between us (Contract) will only be formed when we despatch your product.
The Contract will relate only to those Products we despatch. We will not be obliged to supply any other Products, which may have been part of your order until the despatch of such Products.
4. Consumer rights
If you are contracting as a consumer, you may cancel a Contract at any time within fourteen (14) working days, starting on the day after the contract is made. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9). To cancel a Contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This provision does not affect your other statutory rights as a consumer.
5. Availability and delivery
Your order will with reasonable endeavour be fulfilled by the delivery schedule set out in the Despatch Confirmation, if no delivery date is specified, then within a reasonable time, unless there are exceptional circumstances and including bank holidays. You will decide the delivery method best suited to you.
Free shipping on all UK Mainland orders over £50.00
UK Standard Delivery 2-5 Working Days
UK Express Delivery 1-2 Working Days
UK Next Day Delivery Next Working Day if order received by 1pm
UK Saturday Delivery, contact our customer service team
EU Standard Delivery 4-6 Working Days
EU Express Delivery 1-4 Working Days
Rest of World Delivery 5-20 Days subject to destination
is your responsible to provide us with the correct delivery address.
6. Risk and title
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
7. Price and payment
price of the Products and our delivery charges will be as quoted on our site
from time to time, except in cases of obvious error. Products
prices and delivery charges are liable to change at any time, but changes will
not affect orders in respect of which we have already accepted or Despatched.
Payment for all Products must be by credit or debit card. We accept payment with Visa, Mastercard, Maestro, Amex, PayPal and BACS. We will not except cheques as method of payment.
8. Import duty
If you order Products from our site for delivery outside the UK and the European Union, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
9. Our refunds policy
If you return a Product to us:
a. because you have cancelled the Contract between us within the fourteen (14) day cooling-off period (see clause 4), we will process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full. If you return products which received free shipping originally, and the original order total now falls below the free shipping amount, the shipping expense we incurred in sending the original order will be deducted from your refund. You will be responsible for the cost of returning the item to us.
b. for defective products, we will examine the returned Product and will process your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day we received your return. We will refund the price of a defective Product in full, including any applicable delivery charges. You will notify us of the defected product. We will agree with you the method for returning your defective product to us.
c. Downloads Digital files, including without limitation download to own films, digital audio and digital music files ("Downloads") will only be made available for you to download once your payment has been authorised, and your payment cleared. You may only use the Downloads for personal, non-commercial purposes. Any copying, reproduction, lending or hiring, public performance, broadcasting or any other form of distribution of the Downloads is prohibited and will constitute copyright infringement. You may not cancel any purchase of a Download after your payment has been confirmed and may only return a Download if it is defective. If you are unable to complete the download process or wish us to provide a replacement for a file that is defective please contact our Customer Service team and, where this is due to our fault, we will replace or refund the Download.
We will usually refund any money received from you using the same method originally used by you when making your purchase. Certain items are excluded from our returns policy including downloads and gift vouchers. This does not affect your statutory rights.
10. Proprietary Rights and Licences
All copyright in the text, graphics and layouts of this website and in all software and software compilations underlying the site is owned by or licensed to The Puppet Factory UK Ltd.
You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its material, contents or underlying software.
When you transmit or post any material to or on our website, you grant to us a non-exclusive, world-wide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.
11. Trade Mark Information
The Puppet Factory trade mark used within this website is the property of The Puppet Factory UK Ltd and other trademarks used are the property of their respective owners. You are not permitted to use any of the above trademarks or any similar signs likely to confuse the public, without our prior written consent.
12. Use and storage of data
We do not store or hold your credit card information.
We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful and faster site in subsequent re-designs. We don't track individual user's pathways through the site. Our site also uses 'cookies' as stated in our Cookies Policy.We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size or number of e-mail message you send or the time that message may be stored or posted on our website. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material, which you may transmit to us.
We warrant to you that any Products purchased from us through our site will, on delivery and for the following twelve (12) months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which Products of that kind are commonly supplied provided that said Products has been used in accordance with the manufacturers usage instructions.
14. Our liability
14.1 If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to any losses that you suffer as a result of our failure to comply which are a foreseeable consequence of such failure.
14.2 We will not be liable for losses that result from our
failure to comply with these terms and conditions that fall into the following
categories: (a) loss of income or revenue, (b) loss of business, (c) loss of
profits, (d) loss of anticipated savings, (e) loss of data, or (f) waste of
management or office time.
14.3 However, this clause 14.2 will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause 14.2.
Nothing in these term and conditions excludes or limits our liability for:
a.death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation;
c. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
d. defective products under the Consumer Protection Act 1987; or
e. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
15. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to The Puppet Factory UK Ltd and firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 15. Notice will be deemed received and properly served immediately when posted on our website, twenty four (24) hours after an e-mail is sent, or three (3) days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
17. Transfer of rights and obligations
The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
18. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act or omission outside our reasonable control (Force Majeure Event), including, without limitation, industrial action, civil commotion, terrorist attack, war, fire, explosion, storm, flood, earthquake, epidemic or other natural disaster, any impossibility of the use of transport, any impossibility of the use of telecommunications and the acts, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
You may link to our home page on the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Puppet Factory UK Ltd expressly reserves the right to revoke the right granted in this clause for breach of these Customer Terms and to take any action it deems appropriate.
Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission at any time.
The Site provides links to other websites for your information. If you use these links, you leave the Site. We have not reviewed these third party websites and we have no control over such sites or resources. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them including the group gifting application which is provided by a third party.
20. Uploading material to the Site
Uploaded material must not: (i) be defamatory of any person; (ii) contain material which is obscene, discriminatory, offensive, hateful, threatening or inflammatory; (iii) infringe any copyright, database right or trade mark of any other person; (iv) be likely to deceive any person; (v) promote any illegal activity; (vi) be likely to harass, upset, embarrass, alarm or annoy any other person; or (vii) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Any material a user uploads to the Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose a userâ€™s identity to any third party who is claiming that any material posted or uploaded by such user constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by users. We have the right to remove any material or posting a user makes on the Site.
21. Viruses, hacking and other offences
You must not misuse our Site or any part of the Service by introducing viruses, Trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in accordance with clause 15.
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
The Puppet Factory UK Ltd is committed to offering a fair service to our customers, so we adhere to the Consumer Rights Act 2015. If you would like to read more of this legislation, please see here http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted
25. Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Despatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven (7) working days of receipt by you of the Products).
26. Law and jurisdiction
Contracts for the purchase of Products through our site, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the law of England and Wales. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
27. Entire agreement
terms and conditions and any document expressly referred to in them constitute
the whole agreement between us and supersede all previous discussions,
correspondence, negotiations, previous arrangement, understanding or agreement
between us relating to the subject matter of any Contract. We each acknowledge
that, in entering into a Contract, neither of us relies on, or will have any
remedies in respect of, any representation or warranty (whether made innocently
or negligently) that is not set out in these terms and conditions or the
documents referred to in them. Each of us agrees that our only liability in
respect of those representations and warranties that are set out in these terms
and conditions (whether made innocently or negligently) will be for breach of
contract. Nothing in this clause 18 limits or excludes any liability for fraud.
Last updated May 2018