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Privacy Policy


The Puppet Factory UK Ltd is committed to safeguarding your privacy. This policy explains what information we collect and how we use the personal information you supply to us. In using our website, any of our services or providing us with any personal information we will assume you are agreeing to your information being used and disclosed in the ways described in this policy.  



1. WHO WE ARE?

The Puppet Factory UK Ltd is one of the largest online suppliers of Puppets in the UK and has been supplying premium range Hand and Glove Puppets for over 20 years. The company also offers training in puppetry, on an indervidual or group bases.

We operates under the following trading name: The Puppet Factory UK Ltd and the company is registered in England and Wales under Registered Number 0639 7629 and its office address is PO Box 689, Banbury, Oxfordshire, OX16 6JB.

2. DATA PROTECTION ACT

In carrying out our day-to-day activities we process and store personal information relating to our customers and are therefore required to adhere to the requirements of all data protection legislation, including the EU Data Protection Directive 95/46/EC, the EU General Data Protection Regulation 2016/679 (applicable from May 2018), the EU e-Privacy Directive 2002/58/EC and any relevant national implementing legislation (including the UK Data Protection Act 1998) and any substantially similar local legislation, including the guidance, codes of practice, recommendations and deliberations of the relevant supervisory authority, in each case as amended or replaced from time to time.

We take our responsibilities under these acts very seriously and are always striving to ensure the personal information we obtain is held, used, transferred or otherwise processed in accordance with these acts. 

3. WHAT PERSONAL INFORMATION DO WE COLLECT?

You can access our website home pages and browse our website without disclosing your personal data.

When you register with us, go all or part-way through the process of placing an order or request information from us, you will be asked to provide certain information such as your name, address, details of your credit card (only if you are placing an order and paying by credit card) and your telephone number and email address so we can process and fulfil your information request or order and notify you of your order status.

We will maintain records of the orders and services you have requested from us and we will also store information about what consents you have given to receive, for example, special offers, news and product updates.

We do not store any credit card details on our systems. Such information is only used to process your payment via credit card processing companies, World Pay, PayPal, and American Express. 

4. USE OF COOKIES AND TAGS

Our websites make use of cookies and tags to help track our online activity and monitor usage of our websites. The information they collect and share is anonymous and does not personally identify you. They do not track and store your name, address, telephone number, email address, or credit card details.

To learn more about our cookies and tags please read our Cookie Policy

5. HOW WE USE YOUR INFORMATION

We are permitted to use the information we collect about you to:

·      Process your order

·      Manage your account

·      Administer our website

·      Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of our sites

·      To get your feedback

Where you have given consent, we may:

·      Send you information such as company news, new products, special offers and events

·      Offer you entry to our competitions

We will only send you marketing information by mail or email. If you have placed an order, we may communicate with you by email, phone and/or text.  

6. WHO WE WILL SHARE THE INFORMATION WITH ?

Without your explicit consent, we will never pass on your personal details to anyone outside The Puppet Factory UK Ltd for them to use for their own marketing purposes.

In order to serve you most efficiently, we may share your information with reputable third-party companies. These include banking organisations handling our credit card payments (WorldPay, PayPal, and American Express), fulfilment and distribution institutions that handle our order fulfilment, fraud prevention and credit checking agencies, our auditors who reviews and audits our processes.

These organisations are under contractual obligations to keep your personal information private. 

7. PROTECTING YOUR PERSONAL DATA

All information we collect about our customers is held on secure servers. In situations where these servers are externally hosted we will only use reputable hosting companies, which adhere to security policies and procedures at least as stringent as our own. 

All payment transactions through The Puppet Factory UK Ltd are encrypted using SSL Technology. Please Note: Email is not a secure communication method and should never be used to transmit card numbers or other sensitive information.

8. YOUR PASSWORDS

Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. When you create a password, it should be a minimum of seven characters long and use a mix of numbers and characters. You should avoid using obvious phrases like password, your name or phone number. 

9. STOPPING COMMUNICATION FROM US

If you decide you no longer want us to contact you, click unsubscribe on any marketing emails we send you, or login to your account and update your contact preferences. To stop postal communications when you do not have an account with us you can email our GDPR officer (DPO1@puppetfactory.co.uk) stating your name, address and nature of the communication you received.

When you unsubscribe we will act quickly, but you may continue to receive mailings for a short while for items already in preparation or on their way to you.

Please note: that if you unsubscribe and subsequently order goods or request information then we will still send you information to fulfil your request.  

10. LEGAL ENFORCEMENT

We may share your data with other organisations if we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use as set out in our Terms and Conditions. Information may also be shared to protect the rights, property or safety of The Puppet Factory UK Ltd, our customers or others.  

11. THIRD-PARTY SITES

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

12. MONITORING COMMUNICATIONS

As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from us may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor both incoming and outgoing emails. 

13. YOUR RIGHTS UNDER THE DATA PROTECTION ACT

You have the right to:

·      Change your communication preferences at any time

·      Ask us to remove your personal information from our records

·      Update or amend the information we hold about you if it is wrong

·      Object to the processing of your information for marketing purposes

·      Request a copy of the information we hold about you

·      Raise a concern or complaint about the way in which your information is being used.  

14. CONTACT US

If you wish to find out more about your rights or obtain a copy of the information we hold about you, please email our Data Protection Officer at DPO1@puppetfactory.co.uk quoting Privacy and Security Enquiry. Alternatively, you can write to us at: 

Data Protection Officer,
The Puppet Factory UK Ltd
PO Box 689
Banbury
Oxfordshire,
OX16 6JB

15. CHANGES TO THE SECURITY AND PRIVACY POLICY

We keep our Security and Privacy Policy under regular review. This privacy policy was last updated May 2018

If we make changes to this policy, we will notify you by updating the policy on our websites.


Updated May 2018

 

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